Disclaimer of Warranties and Limitation of Liability

Statement of Warranty

Keyser Visual warrants all the products to be free from defects in material and workmanship under normal use for a period of twelve months after the date of the original purchase price if repair or replacement is not possible or practical. Keyser Visual warranty covers only the product itself; Keyser Visual will assume no liability for labor costs, installation costs, or other losses.

Your warranty rights will be honored only when the product has been installed and used properly as deemed by Keyser Visual. Keyser Visual will not repair or replace products damaged by improper use or faulty installation.

In Case of Breakage

All order shipments leave our facility complete and in working order. Customer must report any damage within 3 days of receipt of order by sending digital photographs (.jpg) of damaged items and shipping materials to ledsupport@keyser-group.com. Customer must retain damaged merchandise, packing and shipping containers until claim has been settled. Damage in transit is the sole responsibility of the carrier, and any claims beyond this 3 day period will not be deemed valid by Keyser Visual. The above procedure MUST be followed or credit for the damaged merchandise cannot be given. All claims regarding shipment error must be made within 24 hours of receipt of merchandise.

Return Policy

Keyser Visual will accept returns for a refund within 30 days of the shipment of your order. *Please note exceptions below.

Returns must be first acknowledged by Keyser Visual prior to return. To obtain an RMA number and initiate the return process, please contact the customer service department via the phone (888-YNOTLED), through the contact form on the website, or by an e-mail to ledsupport@keyser-group.com. All packages sent to Keyser Visual must have an RMA number issued and printed clearly on the outside of the package. A lack thereof will result in the item being immediately restocked and no credit or refund will be issued. If the RMA number is not clearly printed on the outside of your return package, the package will either be refused by our shipping department or restocked without question. A 20 percent restocking fee is applied to all valid and authorized returns. All returns must be made in their original packaging with sufficient packing material. Modified or installed items will not be accepted for return.